Press Room

Starting November 5, 2018 (ticket issue date), a fuel surcharge will be introduced for Tianjin Airlines domestic flights. The rates are as follows:

1. Adult passengers: 20 CNY per passenger for segments which are 800 kilometers and less; 50 CNY  per passenger for segments which are longer than 800 kilometers.

2. Children, disabled revolutionary veterans and former police officers disabled in the line of duty who are entitled to a 50% discount on the regular published fare as stipulated by the Civil Aviation Administration of China, will be charged half of the fuel surcharge.10 CNY per passenger for segments which are 800 kilometers and less; 20 CNY  per passenger for segments which are longer than 800 kilometers.

3. Infants charged 10% of the regular published adult fare are exempt from the fuel surcharge.

4. The fuel surcharge is applied on the original ticket issuing date. If the ticket is exchanged, the fuel surcharge will not be refunded.

Other specific amounts are calculated based on the existing fare system.

Tianjin Airlines Co., Ltd.

Dear Passengers,

Effective at 06:00（GMT+8）, October 28 (Sunday), all Tianjin Airlines domestic flights to/from Changchun Longjia International Airport (CGQ) will be arriving at/departing from Terminal 2.

Please arrive at Changchun Longjia International Airport at least 2 hours ahead of schedule for check-in.
Thank you for flying with Tianjin Airlines.

Dear passengers,

Please be noted that starting from November 1st 2018, check-in counter will be closed 40 minutes before departure, and the boarding gate would be closed 15 minutes before departure for all flights operated by Tianjin Airlines (GS) at Datong Yungang Airport.

For further information, please contact (86 10) 95350
Tianjin Airlines Co., Ltd.

Dear Passengers,

Tianjin Airlines will stop serving free inflight meal for economy class on domestic flights in China since October 28th ,2018 (Flight Departure time). If you book the economy class of domestic flights still need inflight meal, customized meals are offered on board for you to purchase. Please be noted that the standard of business class service remain unchanged.

Dear Passengers,

Effective at 00:00, September 28 (Friday), all Tianjin Airlines domestic flights to/from Guilin Liangjiang International Airport (KWL) will be arriving at/departing from Terminal 2.

Please arrive at Guilin Liangjiang International Airport at least 2 hours ahead of schedule for check-in.
Thank you for flying with Tianjin Airlines.

Dear Passengers,

We regret to inform that Osaka Kansai International Airport (KIX) has been closed due to extensive flooding and damage caused by Typhoon . Special arrangements on rebooking, rerouting and refund are as followed:

1.  Applicable Ticket Type

a)  all tickets issued for travel with Tianjin Airlines arriving to at and departing from Kansai Airport, irrespective of fare type or group ticket

b)  code share flights operating by Tianjin Airlines arriving to at and departing from Kansai Airport, irrespective of one-way, round-trip, open jaw, ADD-ON/SPA ticket

2.  Applicable Period

a)  Date of ticket issue: unlimited

b)  Date of travel: Sep. 30 

3.  Rules for Free Change or full refund

Full refund, free rerouting, and free rebooking are applicable for the passengers who booked the tickets arriving to or departing from Kansai Airport during the mentioned date.

Alternative flights for rerouting: Tianjin=Osaka, Tianjin=Tokyo

Applicable date period: on or before 07 October, 2018

Fees will be charged for changing ticket after the free change.  

Others

Rules are applicable to round-trip ticket if the outbound flight date or inbound flight date is within the required date.  For the round-trip ticket booked separately, if the outbound flight date or inbound flight date is within the required date, rules are also applicable.

Contact us

For the passengers affected, Please feel free to contact us ,

1.Tianjin Airlines Official Hotline: （86 10）95350

2.Official Email Address: tjafeedback@tianjin-air.com

Tianjin Airlines Co., Ltd.
September 28, 2018

Dear Passengers,

Terminal 1 of Osaka Kansai International Airport (KIX)  will be re-opened on 21st September. Daily flight of Tianjin Airlines GS7977/GS7978 operated between Tianjin and Osaka will resume from 20th September (Thursday) onwards.
Thank you for choosing Tianjin Airlines. Please contact our customer service hotline  (86 10) 95350 for any enquiries.

Dear Tianjin Airlines passengers:

In order to alleviate the passengers stranded in Japan, Tianjin Airlines has deployed resources to carry out emergency aircraft type upgrading for Tokyo=Tianjin route.

The aircraft type of Tianjin Airlines’ Tokyo-Tianjin route will be adjusted to A330-200 on September 9^th, Tianjin-Tokyo route will be adjusted to A330-200 on September and 8^th. From September 10^th to September 18^th, the aircraft type will be adjusted to A330-300. During this period, around 900 seats will be added for flights departing from Japan. Specific schedule is as follows:

Flight GS7990 from Tokyo to Tianjin would be operated on every Tuesday, Wednesday, Friday and Sunday, taking off from Tokyo Haneda International Airport (HND) at 01:30 (GMT+9) and arriving at Tianjin Binhai International Airport (TSN) at 04:05 (GMT+8);

Flight GS7989 from Tianjin to Tokyo would be operated on every Monday, Tuesday, Thursday and Saturday, taking off from Tianjin Binhai International Airport (TSN) at 20:10 (GMT+8) and arriving at Tokyo Haneda International Airport at 0:05 the next day (GMT+9).
Tianjin Airlines warmly reminds all the passengers in Japan to pay attention to your safety. If you are affected by flight cancellation, please call Tianjin Airlines’ service hotline (86 10) 95350 for consultation, ticket change or refund. If you ordered your ticket through travel agency or third-party platform, you may directly contact your original ticketing place for ticket change or refund.

Tianjin Airlines Co., Ltd.
September 7th, 2018

According to the rules of Seoul Incheon International Airport, passengers are only allowed to take the following airlines for international transfer in ICN.  If your connecting flight has no transfer counter in ICN, you will not be carried by Tianjin Airlines. Please be noticed of this when you book the connecting flight tickets via ICN.

Korean Air (KE), Asiana Airlines (OZ), Air China (CA), China Southern Airlines (CZ), Xiamen Airlines (MF), China Airlines (CI), Emirates (EK), MIAT Mongolian Airlines (OM), Philippine Airlines (PR), Vietnam Airlines (VN), Aeroflot Russian Airlines (SU), Malaysia Airlines (MH), Garuda Indonesia Airlines (GA), KLM Royal Dutch Airlines (KL), Air France (AF), Czech Airlines (OK). 

Dear passengers,

Please be noted that starting from August 1st 2018 (GMT+8), the boarding time is changed from 30 minutes to 40 minutes before the planning departure time for all Tianjin Airlines domestic flights at Haikou Meilan International Airport（HAK）.

Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Dear Passengers,

Due to adjustment of flight plan, flights operate between Tianjin and London via Chongqing by Tianjin Airlines (GS) will encounter airport change from London Gatwick Airport (LGW) to London Heathrow Airport (LHR), effective from 25^th August, 2018.

Please be noticed and prepared how the above change may affect your travel. For all affected passengers, either free re-booking of flights 7 days before or after your original flight or a full refund is offered.

Flight is re-scheduled as followed:

Please call our Service Hotline at (8610) 95350 or email to 95350INTL@TIANJIN-AIR.COM for enquiries. We are pleased to help!

Tianjin Airlines

Dear student passengers,

For the purpose of enjoying student tickets with free extra checked luggage (if applicable), you can contact our service hotline 86 10 95350 and provide scan of valid student documents after you book tickets for international fights and flights between the PRC and Hong Kong/Macau/Taiwan.

Tips:

1. All segments that open on the ticket are operated by Tianjin Airlines (GS) and the ticket number includes 826 at the beginning.

2. You need to provide the scan of your valid student document.

3. This service is not applicable if the cabin classes of your tickets are in G/J/S/O (group ticket/free ticket)

4. Free checked luggage policy applicable for student:

Flights between the PRC and Japan, Korea, the United Kingdom:2 pieces, each piece less than 23kg;

Flights between the PRC and Australia:3 pieces, each piece less than 23kg (for economy class); 3 pieces, each piece less than 32kg (for business class);

If there is any problem, you can contact our service hotline 86 10 95350.

Dear Passengers,

Effective at 00:00, June 25 (Monday), all Tianjin Airlines domestic flights to/from Guiyang Longdongbao International Airport (KWE) will be arriving at/departing from Terminal 1.

Please arrive at Guiyang Longdongbao International Airport at least 2 hours ahead of schedule for check-in.
Thank you for flying with Tianjin Airlines.

Dear Passengers,

Tianjin Airlines endeavors to make your travel more flexible and economical. Starting from 9^th June, we are gradually cancelling in-flight free food and beverage on Economy Class of China domestic routes. You could discover and purchase our on-board menu with a variety of tasty savory and sweet options to choose from in the Economy cabin.

Dear passengers
Free extra baggage allowance for international students only applies to the passengers who have the valid international student certificate. If you need to purchase international student ticket, please contact our official service hotline (86 10) 95350, or our ticket offices, or our authorized air ticket agencies for details.

Thank you for the support, and welcome aboard Tianjin Airlines.

Dear Passengers,

Effective at 05:00, June 1 (Friday), all Tianjin Airlines domestic flights to/from Wenzhou Longwan International Airport (WNZ) will be arriving at/departing from Terminal 2.

Please arrive at Wenzhou Longwan International Airport at least 2 hours ahead of schedule for check-in.

Thank you for flying with Tianjin Airlines.

Dear Passengers,

Effective at 06:00, August 31 (Thursday), all Tianjin Airlines flights to/from Wuhan Tianhe International Airport (WUH) will be arriving at/departing from Terminal 3.

We are sorry for any inconvenience this may cause.

Thank you for flying with Tianjin Airlines.

Dear passenger,

Please be noted that starting from May 1st 2017,counter will be closed 40 minutes before departure for all flights operated by Tianjin Airlines (GS) at Jinan Yaoqiang International Airport.

Tianjin Airlines

Dear Fortune Wings Club member,

From July 1, 2017 Fortune Wings Club will officially change its rules regarding award point earning. From July 1, 2017, award points will be earned based on eligible spend and membership status instead of fare class and flight distance on Tianjin Airlines, Hainan Airlines, Grand China Air, Lucky Air, Capital Airlines, Fuzhou Airlines, Yangtze River Airlines and Guangxi Beibu Gulf Airlines flights.

After your flight, you can view the details of your award points by logging into the Fortune Wings Club website. If you have any questions, you can call the member service hotline on (86-898) 950717. For more details on the new points award method please visit ffp.hnair.com.

Dear passengers:
As Galaxy Note 7 has problems such as abnormal heating, burning, etc., it is likely to trigger a fire. Until October 11, 20 incidents about overheating and burning of the phone have occurred in mainland China. Thus, to guarantee passenger safety and as required by CAAC, the Company prohibits air transport of Galaxy Note 7 with relevant contents listed as follows:
I. passengers are forbidden to carry Galaxy Note 7 along or include it in the carry-on baggage;
II. passengers are forbidden to include Galaxy Note 7 in checked baggage;
III. Galaxy Note 7 is forbidden to be collected or transported as air cargo.
Any violators will be dealt with seriously by public security bureau and civil aviation administrative organization based on actual conditions.
The announcement has been implemented since October 27, 2016.
Thanks for your understanding in case of any inconvenience herein.
Tianjin Airlines Co., Ltd.