Onboard Delay Emergency Plan

1 Purpose

This Emergency Response Plan for Tarmac Delay is developed by Tianjin Airlines in accordance with the Provisions of CAAC on the Punctuality Management of Flights (Ministry of Transport Order [2016] Document No.56) so as to improve the punctuality of flights, handle flight delay effectively, improve the quality of passenger service and maintain consumer's legitimate rights and interests and civil aviation order.

2 Applicable scope

This Plan is applicable to the scheduled flights, supplementary flights, chartered flights, etc. for which Tianjin Airlines acts as the actual carrier.

3 Definition

The "tarmac delay" refers to that the passengers wait for a longer time than the ground taxiing time specified by the airport from the door closing to take-off or from landing to door opening.

4 Contents

4.1 Information notification

1) In case of tarmac delay, Tianjin Airlines should understand the flight dynamic timely, especially the flight failing to take off after boarding, and notify the flight crew of the latest flight dynamic.

2) Upon obtaining the flight dynamic, the flight crew should notify the cabin attendant of the reason for delay, estimated time of delay; in case of change of reason for delay and estimated time of delay, the flight crew should notify the cabin attendant again.

3) The cabin attendant should report the reason for delay, estimated time of delay and other flight dynamic information to the passengers every 30min; in case of any latest dynamic information, the cabin attendant should report to the passengers timely.

4.2 Cabin service

1) In case of tarmac delay, the cabin crew should ensure the normal working of the lavatory provided that the aviation safety will not be affected.

2) In case of a tarmac delay of 2hrs or longer, the cabin crew should understand the storage of on-board drinking water and food and ensure there are enough supplies for the passengers.

3) If receiving take-off directive suddenly during the tarmac delay, the cabin crew should stop all cabin services immediately and carry out safety check.

4.3 Ground service

In case of tarmac delay, the ground service unit should take initiative to contact the cabin crew to understand the storage of on-board drinking water and food and make supplement in a timely manner.

4.4 Deplaning conditions

If the tarmac delay lasts for 3hrs and longer and there is no specific take-off time, Tianjin Airlines may invite the passengers to deplane after taking consideration of the present location of the aircraft, the requirements of the ATC department and other external factors and when not violating the regulations on aviation safety and security.